Terms & Conditions
Please inspect your purchase immediately and message us of any damaged, incomplete, or inaccurate shipments.
Cancellations- Purchaser must notify us within 48 hours for a full refund. After 48 hours, we have already ordered your parts, started drilling holes, sent your parts to the electro-plating shop etc. Cancelling your order leaves us with work already completed and nothing in return. For this reason, we charge a 15% cancellation fee for orders cancelled after 48hrs and have not been shipped.
Returns- We happily provide refunds for non-custom items sent back (as received) within 14 days of purchase but do charge a 15% restocking fee. Items must not have been installed, damaged, or length of wire modified, and have been packed with care for return. Shipping charges are non-refundable.
Custom fixtures that are designed and produced between Lucent Lightshop and it's customer (that is manufactured or finished for a specific customer's space) are not returnable.
We can not be responsible for damage to fixtures related to mis-handling or inexperience with installation. Fixtures should always be installed by a licensed electrician.