Terms & Conditions
Locally Made by Hand
We're proud to offer handmade items straight from our workbench. Our website photographs accurately depict our work. However, since each item is made by hand there may be slight variations in finish.
Purchaser must notify us within 24 hours for a full refund. After 24 hours, we have already ordered your parts, started drilling holes, sent your parts to the electro-plating shop etc. Cancelling your order leaves us with work already completed and nothing in return. For this reason, we charge a 15% cancellation fee for orders cancelled after 24hrs that have not been shipped.
We happily provide refunds for non-custom items sent back (as received) within 14 days of purchase. There is a 15% restocking fee. Items must not have been installed, damaged, or length of wire modified, and have been packed with care for return. Shipping charges are non-refundable, and return shipping charges are the responsibility of the customer.
Custom fixtures that are designed and produced between Lucent Lightshop and it's customer (that is manufactured or finished for a specific customer's space) are not returnable. This includes custom sizing and or modifications on our regular products.
Installation and Use
We can not be held responsible for damage to fixtures related to mis-handling or inexperience with installation. Fixtures should always be installed by a licensed electrician. Follow instructions for proper bulb sizes and wattage.
Our 2 year warranty is limited to repair or replacement of the fixture itself, and does not extend to peripheral charges such contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Lucent Lightshop at our discretion. Any approved repair work must be performed by a Lucent Lightshop technician at our workshop, or an authorized representative of Lucent Lightshop on site. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering/environment, misuse, or normal wear and tear.
All incandescent surface-mounted fixtures created by Lucent Lightshop are UL certified for US and Canada. View certificate
We are committed to protecting the privacy of our customers. No information obtained for the use of business will ever be shared.