Lucent Lightshop hand makes all fixtures to order. Please allow a 3-4 week production period on all fixtures, and a 2-7 day shipping time. Our shipping account is with Fedex, and is unable to deliver to PO boxes. Please list an accurate physical address with your purchase.
Inspect your purchase immediately and message us of any damaged, incomplete, or inaccurate shipments. We are excellent packers, our boxes are crush rated and packed with care. However, if your item has been damaged during shipment, please notify us within 14 days. Claims made beyond this time will not be honored.
Our fixtures are not sent with signature confirmation. If you require a signature confirmation please message us at info@LucentLightshop.com with your purchase to request. If your delivery is confirmed as "delivered" by the carrier, Lucent Lightshop also considers the order delivered.
We will not be held liable if an order is returned or delivered incorrectly due to an invalid or incorrect shipping address as input by the customer. The customer will be responsible for the return shipping cost as well as the re-delivery cost.