COVID- 19 UPDATE
4/1/2020 Some of our vendors for parts we do not make (screws, wire, sockets, bags, boxes etc.) are beginning to close for quarantine. We are experiencing delays beyond our control and may not be able to honor our quoted lead times. We are still working in the shop as a team of 2 to 3 to get your orders out as fast as we can!
3/31/2020 **Our local electroplating companies are closed for the time being. All new orders placed after today with polished nickel and satin nickel parts will be on a temporary 8 week delay.
3/23/2020 At Lucent Lightshop, we care about the health and safety of our employees and customers alike. We have been following and making adjustments as necessary regarding the COVID-19 pandemic.
We are operating with a small team of 3 and are working hard to get our orders out on time. We apologize for our slow email responses, all 3 people are dedicated to production and we will get back to you as soon as possible. We also may run into delays that are outside of our control (with our suppliers and other trade services) that may affect our ability to ship on time. We are adhering to federal and local regulations to do our part in preventing the virus from spreading.
As we continue to monitor the situation we may need to adjust our operations to adhere to any new government regulations or safety concerns that may arise. We will continue to communicate changes as they are made and if we expect the impact to delay orders from being processed or shipped.